PROFESSIONAL TECHNOLOGY SERVICES TAILORED TO YOUR NEEDS
ABOUT
PRO-TECH SOLUTIONS is a computer and IT support company founded in Brenham, TX in 2016. While we are proud to call Brenham home, we offer our services to individuals, private organizations, and businesses in Washington, Burleson, Brazos, Grimes, Waller, Austin, Colorado, Fayette, and Lee counties.
We understand the apprehension that can surround the process of selecting the right company to provide needed services. "Will the people I interact with be competent, honest, and respectful?" "Can I trust them with my property and potentially sensitive information?" "If I require on-site support, will I feel at ease with the individual working in my home or office?"
Our technicians are fully qualified and certified in the following areas by the Computing Technology Industry Association (CompTIA): computer and peripheral troubleshooting, system repair, network design / implementation / troubleshooting, and cybersecurity. We also provide a much wider scope of services that do not have industry accreditation or certification programs.
As our customer, you can expect us to adhere to the following principles:
Customer Comes First
Our goal is to provide truly exceptional customer service. We will always strive to accommodate your schedule by completing our work as quickly as possible without sacrificing quality. We aim to create a lasting relationship with our customers by making their best interests our first priority and exceeding their expectations.
Act With Integrity
In a small community, every customer is a neighbor. Our success depends on building a positive reputation, and we believe that demonstrating our personal integrity will create that reputation naturally. We hold ourselves and our work to the highest standard, and our expectations of ourselves are greater than anyone else's.
Communicate Well
Problem-solving depends upon careful communication. We will listen to your problems and questions intently. We will communicate with respect and kindness. We will speak in a manner that is easily understood by leaving out confusing jargon. With excellent communication, we can reach a mutual understanding and begin to work toward a solution.
SERVICES
Wired & Wireless Networking
We specialize in designing, installing, and configuring new Copper, Fiber, and Wireless networks for residential and commercial structures. The things you don't see are often the most important factors when it comes to computer networks, so we pair our knowledge and attention to detail with the highest grade cabling and top-tier networking equipment to ensure dependable, long-lasting, and fast network connections throughout your home and office.
Connected Home Installation & Trailing
If you are interested in learning more about technology available for your home, we are here to be your guide. Connected thermostats and appliances can save money, reduce waste, and improve comfort. Networked alarms, cameras, and smoke / CO detectors can maximize safety and security. Smart TVs, video streaming, and home theater systems can enhance your entertainment experience while also saving you money in the long run. We can assess your goals, offer advice, and provide most installation & setup services ourselves. Alarm & security camera systems are offered in partnership with a separate local vendor in accordance with all applicable state laws.
Upgrade, Replacement, and New Computer Sales
Eventually, every computer reaches the end of its lifespan. Navigating the tech marketplace can be intimidating, but a quick discussion about your needs can help us make recommendations that will satisfy your requirements and save you from spending more for features you won't use. Your computer may need to be replaced, or we may be able to upgrade a few key components on your existing system that will provide the performance you need.
Computer Service & Repair
Computers can be a great tool, but they can also be a liability and major source of frustration when not functioning properly. Our services include, but are not limited to: system "tune-ups", virus removal, peripheral setup / troubleshooting, failed part replacement, system back-up & restoration, and secure data destruction. We can diagnose and offer solutions to almost any problem that may arise. Many repair services can be completed on-site or overnight to minimize the impact to your operations.
Small Business IT Management
Computers have become an increasingly critical part of today's business world. The loss of efficiency and capability caused by a computer system outage can halt company operations and jeopardize profitability. We can provide routine preventive maintenance, perform regular system backups, configure standby systems, and deliver prompt service to meet your requirements. The services we offer can help mitigate a catastrophic failure, turning what would have been a disaster into a minor hiccup.
Domains, Email Service, and Website Development
Your online presence is often your first and last chance to leave a positive impression on prospective customers. We manage the Domains, Websites, and Email service for dozens of companies in numerous different business sectors around Washington County, each of which has unique needs. We have partnered with both Google and Microsoft to provide industry leading Cloud Services, and our websites are built on a powerful platform that allows us to make updates more quickly than our competitors.